Stop the scammers. Report it.

If you think you've seen or received something suspicious, we want to know about it.

Report a Scam
If you think you have been in contact with a dodgy buyer or seller, we'd like to know about it.

Report your scam here



Report Spam
If you're receiving lots of junk mail we'd like to know about it so we can investigate why.

Report spam here


5 Rules of Online Safety

Don't forget the 5 golden rules of browsing and buying online:

1. Have up-to-date antivirus software
2. Have up-to-date firewall software
3. Choose a secure password
4. Always log off when you're done
5. Most importantly...

If it looks too good to be true, then it probably is!

Buyer Safety

Seller Safety


Private Consumer:-
Important Notice for Private Buyers:
Please be aware that the carsales network endeavours to remove all fraudulent advertisements promptly. Advertisements that have been removed will never be republished. If you receive an email advising that an item you have enquired on has been republished, this is not a legitimate email.

Scam Defence

Don't walk around with a target on your back!
Just like everywhere else in life, the Internet has a few bad apples that can get in the way of your online experience. The good news is that there are some simple steps you can follow to stop online tricksters from raining on your parade!

We've put together this handy guide so you can quickly identify the latest email scams and other types of online fraud, as well as some simple tips on how you can be safer through every stage of the buying and selling process. So have a read and get to know your phishing from your fishing.

Know what to look for

Scams can take on different shapes and forms. The best way you can avoid being the target of a scam is to know what to look for.

False Enquiries

False enquiry scams involve false buyers persuading sellers to pay unusual fees or refunds.


Don't get swindled

Phishing Scams

Phishing scams are created by fraudsters to give the illusion they've been sent from a legitimate organisation.

Avoid taking the bait

Payment Scams

Payment scams involve false sellers trying to trick buyers into sending their hard-earned cash for items that just don't exist.

Be sure before you buy

Recent scams

SMS Scam

January 2012

Scammers are sophisticated criminals who will try to trick people into providing into login details, personal information and credit card details; or even making payments to third parties or themselves.

Smishing

January 2012

Scammers are sophisticated criminals who will try to trick people into providing login details, personal information and credit card details. One way scammers will try to do this is to send SMS messages.

Phishing Attack

November 2011

Scammers are sophisticated criminals who will try to trick people into providing information and credit card details.

False Buyer Enquiry

November 2011

Sellers who have legitimately placed an advertisement have been approached by an overseas buyer ‘Philip Cook’ who says he is working at sea as a ‘Hydrographer Manager’. Sellers initially receive a text message from a potential buyer who asks them to respond via an email address provided in the SMS message.

False Carsales Email Scam

October 2011

Buyers have been targeted by an email scam claiming to be from the carsales network. The fraudulent email advises customers which have enquired on a suspended or removed ad that the vehicle has been 'verified as legitimate'.

'Tip of the Day' Email Scam

May 2011

Buyers have been targeted by a ‘Tip Of The Day’ email scam claiming to be from the carsales network. The fraudulent email advises customers who have enquired on a suspended or removed ad that any emails sent to their junk mail box from the seller can now be marked as ‘safe’.

'You have new messages' Email Scam

May 2011

Sellers have been targeted by an email scam claiming to be from the carsales network directing sellers to a false website via quick links to ‘new messages from buyers’.

Fraudulent carsales email scam

April 2011

Fraudsters are targeting recipients of the carsales network false ad warning email with an email scam. The fraudulent email claims to be from the carsales network and advises customers which have received the legitimate warning that it is a hoax which may contain viruses.

False Ad Verification Email Scam

April 2011

Buyers have been targeted by an email scam claiming to be from the carsales network. The fraudulent email advises customers which have enquired on a suspended or removed ad that the vehicle has been ‘verified as legitimate’.

Recommended ‘Bargain’ Vehicles Email Scam

February 2011

Buyers have been targeted by an email scam claiming to be from the carsales network recommending recipients visit an “online store” to view “bargain inventory”.

False carsales Customer Service Team Emails scam

October 2010

Sellers have been targeted by an email scam claiming to be from carsales customer service advising an ad has been “falsely removed”.

Smishing (SMS) scams

October 2010

With the rise in use of mobile phones, Smishing scams are growing in popularity with fraudsters. Mobile users are being targeted by text messages from seemingly legitimate sources, such as a carsales network customer. These messages, like phishing scams, seek to dupe users into providing personal details or communicating via email.

False payment scam

May 2010

Buyers have been targeted by an email scam claiming to be from carsales requesting a deposit for a vehicle.

False Western Union payment scam

March 2010

Buyers have been targeted in an email scam involving Western Union transactions for fake vehicle listings.

False PayPal payment scam

February 2010

Sellers have been targeted in an email scam involving false buyers and fake PayPal transactions.

False police notification regarding PayPal payment

December 2009

Sellers have been targeted by an email scam claiming to be from police regarding false PayPal payments and legal action.

False internal error notification

October 2009

Buyers have been targeted by an email scam claiming to be from carsales customer service advising an ad has been “falsely removed”.

False enquiry notification claiming a same item has been listed twice

September 2009

Sellers have been targeted by a phishing scam with links to a second advertised item in an attempt to gain access to the sellers account details.