If you think you've seen or received something suspicious, we want to know about it.

Report a Scam
If you think you have been in contact with a dodgy buyer or seller, we'd like to know about it.

Report Spam
If you're receiving lots of junk mail we'd like to know about it so we can investigate why.

Don't forget the 5 golden rules of browsing and buying online:

1. Have up-to-date antivirus software
2. Have up-to-date firewall software
3. Choose a secure password
4. Always log off when you're done
5. Most importantly...

If it looks too good to be true, then it probably is!

Buyer Safety

Seller Safety

SMS Scam

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Scammers are sophisticated criminals who will try to trick people into providing into login details, personal information and credit card details; or even making payments to third parties or themselves. One way scammers will try to do this is to send SMS messages. Carsales does not send SMS messages to customers asking them to confirm details or send 4 digit codes. If you receive a suspicious text message, do not click any links. Do not respond to a text message.

A scammer may send you a text message, suggesting they work for the Carsales network and tried to convince you to reply to the message.

“This is Chris Moore, working with carsalesnetwork. Confirm if you are the seller by replying "YES" as we are deleting suspicious adverts”

Carsales does not ask customers to verify details via SMS or email. Never respond to any SMS messages claiming to be from Carsales. If you receive a suspicious text message, do not respond. Do not click any links in an SMS message. Do not respond to a text message via email.

What can you do to avoid these scams?

There are a few things you can do to avoid taking the bait.

Do not respond to an SMS claiming to be from Carsales
Always check the phone number the message is coming from.
Never click any links in text messages that ask you to login to your account. To review/edit your ad you should always open your browser and type in the webpage,
Do not respond via email to an SMS
eg. www.carsales.com.au then click on ‘Manage My Ad’.
If you are ever unsure please phone our Customer Support team on 03 9093 8666 for further information.